The G - World Card Program is within the Division of Safety and Operations. The Customer Service Representative, G - World position interacts on a daily basis with the GW community of faculty, students, staff, and affiliates. This position reports to the Manager, G - World Operations & Customer Service. Responsibilities of the Customer Service Representative include, but are not limited to: Provides the highest level of customer service Issues new and replacement G - World Mobile & physical Cards Assists in troubleshooting G - World Mobile & physical Cards and customer issues Works with various GW offices to resolve customer issues Responds to email and phone calls in a timely manner Processes deposit and payment transactions including credit card and student billing requests Assists with daily financial reconciliations Adheres to and enforces GW security, confidentiality & other related policies Issue new and replacement Upass cards Works regular full-time weekday schedule plus weekends during peak move-in periods at the start of each semester. Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Minimum Qualifications: Qualified candidates will hold a high school diploma/ GED plus 1.5 years of relevant professional experience, or, a Bachelor’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience. Additional Required Licenses/ Certifications/ Posting Specific Minimum Qualifications: Preferred Qualifications: One year or more experience working in higher education, academic, or corporate environments is preferred. Excellent communication skills. Strong interpersonal and customer service skills with the ability to establish rapport with persons of diverse backgrounds. Strong administrative skills. Possess a professional demeanor and has experience that demonstrates problem-solving skills and the ability to manage multiple tasks and work independently with moderate supervision. Detail-oriented, self-motivated, and a fast learner. Possess excellent time management, organizational, written, and verbal communication skills. Proficiency with Microsoft Office Suite and G Suite. Ability to handle sensitive matters that require discretion and confidentiality. Hiring Range $20.42 - $31.76 GW Staff Approach to Pay How is pay for new employees determined at GW Healthcare Benefits GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit II. JOB DETAILS Campus Location: Foggy Bottom, Washington, D.C. College/ School/ Department: Division of Safety and Operation Family Finance and Business Sub-Family Customer Service Stream Service and Support Level Level 2 Full-Time/ Part-Time: Full-Time Hours Per Week: 40 Work Schedule: Monday - Friday, 8:45 am to 5:15 pm Will this job require the employee to work on site Yes Employee Onsite Status On-campus (in person) Telework: No Required Background Check: Criminal History Screening, Education/ Degree/ Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants: Employer will not sponsor for employment Visa status Internal Applicants Only Yes (University Wide) Posting Number: S 014172 Job Open Date: 05/01/2026 Job Close Date: 05/04/2026 If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:

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